Refund policy
At [DASY MASTER SHOP], customer satisfaction is our priority. We want you to have a smooth and confident shopping experience. If you are not completely satisfied with your purchase, we are here to help with our return and refund process.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The return request must be submitted within [X DAYS] of receiving your order.
The product must be unused, unworn, and in its original condition.
The product must include original packaging, tags, accessories, and any free items received with the order.
Proof of purchase or order details must be provided.
Items that do not meet these conditions may not qualify for a return.
2. Return Timeframe
Customers can request a return within 7days from the date of delivery.
To start a return, please contact us at:
Email: dasyshop@gmail.com
Please include:
Order number
Product name
Reason for return
Photos or videos (if applicable)
Our team will review your request and provide the next steps.
3. Refund Process & Timing
Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
If your return is approved:
Refunds will be processed within 15 min.
The refund will be issued to your original payment method whenever possible.
Bank or payment provider processing times may vary depending on your payment method.
Shipping charges (if applicable) may not be refundable unless the product received was damaged, defective, or incorrect.
4. Exchange Policy
We offer exchanges for eligible products based on availability.
If you would like to exchange an item, please contact us within 7 DAYS of delivery.
Exchange requests may be accepted for:
Wrong product received
Size or variant exchange (if applicable)
Damaged or defective products
If the replacement product is unavailable, we may provide a refund or another suitable solution.
5. Damaged, Defective, or Incorrect Products
We take great care in preparing and shipping every order. However, if you receive a damaged, defective, or incorrect product, please contact us within 7 DAYS of delivery.
To help us resolve the issue quickly, please provide:
Order number
Clear photos/videos showing the issue
Description of the problem
After verification, we will arrange a replacement, exchange, or refund as appropriate.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
Products marked as final sale
Used or damaged products caused by customers
Items without original packaging or tags
Customized or personalized products
Products listed as non-returnable on the product page
Any other items restricted due to hygiene or safety reasons
7. Return Shipping Costs
If the return is due to a mistake from our side (wrong, damaged, or defective product), [DASY MASTER SHOP] will cover the return shipping costs.
For other return reasons, the customer may be responsible for return shipping charges.
Return shipping costs may vary depending on the location and product.
8. Cancellation Policy
Order cancellations may be accepted only before the order has been processed or shipped.
To request a cancellation, contact us as soon as possible at:
Email: dasyshop@gmail.com
Once an order has been shipped, it cannot be cancelled and will follow the standard return process.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: DASY MASTER SHOP Email: dasyshop@gmail.com Phone: 9725237055 Address: 11 Balaji complex, himatnagar, Sabarkantha,383001,Gujarat.
We appreciate your trust and support. Our goal is to provide quality products and a reliable shopping experience for every customer.